Refund Policy
Refund Eligibility
We offer refunds in the following cases only:
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Defective or Damaged Items: If your item arrives damaged or defective, contact us within 24hours of delivery with clear photos or videos as proof.
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Wrong Item Received: If you receive an incorrect item, notify us within 3 days of delivery.
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Item Not Received: If your order does not arrive within 45 days of shipment (not due to incorrect address provided), we will issue a refund.
Refund Process
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Once your claim is verified and approved, refunds will be processed within 5–10 business days to your original payment method.
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Shipping fees are non-refundable, except in cases where Twimmerce is at fault.
To request a refund: Contact us using the Chatbot with your order number, issue description, and photos/videos (if applicable).